Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, pre-order, or custom order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive the subscription service for the duration of the purchase you select.
Your payment details will be stored securely and you'll be charged annually.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds. 

Custom-orders
When you purchase a custom-order, you are buying a product not yet created. We will collect full payment at checkout. You can cancel a custom order that has not yet received final approval and/or has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. Custom orders are not refundable, please see our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 

 

Last updated: June 27, 2023